Everyone is different and MGEN will try to find the best teacher to suit your needs. To make sure that you and your teacher are the right fit, we provide a free 15 minute introductory lesson.
We try our best to ensure that students have the same music teacher however sometimes it may not be possible. MGEN will try our best to find a replacement teacher that would meet your needs. If you have any problems, please contact us and we will do our best to find you another one.
MGen does not offer refunds unless under the following circumstances:
MGen is unable to provide a teacher
Due to illness (medical certificate must be provided)
The student is dissatisfied with our service (MGen reserves the right to fix the problem mentioned before offering the refund)
We are only music experts. If a student is under 18 years old, the parent or guardian acknowledges and accepts that:
MGEN is not a child-minding service and is a music tuition service only.
The parent or guardian of the student remains solely responsible for the student behaviour and actions before, during and after the lesson.
Parents or guardians are welcome to sit in with the student during the lesson.
We acknowledge we are all busy people and we understand that you may not be able to attend your scheduled lesson. We will be happy to reschedule your lesson as long as you provide us or your teacher with at least 24 hours notice.
Unfortunately if less than 24 hours notice is provided, you will forfeit your scheduled lesson along with the payment.
New students are required to purchase a Music Record Book for $11 inc. GST.
Above all, we want everyone to have fun and enjoy music.